Sr Analyst-Trading Support | Bank of America Tower | New York, NY | October 2022 - Current
- Led the planning and execution of complex IT projects, including the development and deployment of a professional development program, resulting in a 25% increase in employee engagement.
- Designed and implemented automation scripts that reduced common incident response times by 50%, enhancing system efficiency and stability, reflecting expertise in system integration and application performance monitoring.
- Conducted extensive data analysis using Splunk to monitor and optimize the performance of IT systems across 1000+ clients, effectively managing cloud platform stability and application performance.
- Developed procedural scripts to address frequently encountered issues, thereby optimizing efficiency by reducing response time to common incidents. This strategic approach enabled a more substantial allocation of resources toward resolving intricate issues, ultimately enhancing client uptime.
- Efficiently oversaw the analysis of 200+ monthly incidents, ensuring uninterrupted business continuity.
- Utilized Splunk to analyze trends for compliance software failures, machine storage issues, and monitored machine performance for over 1000+ clients. In order to proactively identify and resolve issues, optimizing workflow and ensuring seamless operations.
Technical Consultant | Bank of America Tower | New York, NY | March 2022 - October 2022
- Configured and imaged in excess of 500 laptops, equipping users with essential software and ensuring compliance with banking regulations through patch management.
- Accountable for the initiation and administration of support service tickets, ticket allocation to fellow technicians, and the execution of work orders for the deployment of essential software to computer systems.
- Provided expedient and high-quality technical support services to end-users, ensuring the uninterrupted flow of business operations with minimal downtime.
- Systematically recorded and compiled device hostnames and serial numbers utilizing Microsoft Excel, establishing a comprehensive inventory management system to meticulously monitor devices and their respective business units.
Network Technician Intern | Town of Oyster Bay | Oyster Bay, NY | April 2021 - August 2021
- Accountable for the comprehensive mapping of network topologies for public park Wi-Fi networks within the Oyster Bay Area.
- Collaborated closely with Hello Alert, a security firm, to strategically deploy SonicWall firewalls, fortifying security measures for public network infrastructure.
- Contributed to the successful deployment of Ubiquiti access points throughout Oyster Bay parks, ensuring comprehensive Wi-Fi coverage and optimal performance.
- Contributed to the deployment of dark fiber infrastructure across five distinct Oyster Bay park locations.